Frequently Asked Questions

I made my payment by Credit Card, so why does the Billing Status still shows an outstanding Balance?
Last Updated 4 years ago

If you have a transaction receipt, then we do as well. The reason your payment hasn't been recognized is that you missed clicking on the button on the Credit Card Transaction Completion Page that says "Click here to complete payment:".

transaction completed

Clicking this button sends an electronic summary (but not your Credit Card number - we never see it) to our billing system to show the transaction has completed. If you don't click, then it needs to be manually updated some time support has nothing better to do. Not to worry, your account wont be discontinued without confirming that there isn't a completed transaction waiting to be entered.

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