Frequently Asked Questions

How does ICANNs recent change regardig WHOIS data affect me?
Last Updated 2 years ago

Important Changes to your Domain Name Terms & Conditions

Please note an important update to the Domain Registration Terms and Conditions. Earlier this summer, the Internet Corporation of Assigned Names & Numbers (ICANN) published an updated Registrar Accreditation Agreement (RAA). The updated RAA contains several changes that Nexus, and other Domain Name resellers are obligated to comply with and pass down to our respective customers.

The key changes are as follows:

  1. Beginning January 1st, Nexus will begin requiring complete WHOIS data for all generic Top Level domain name registrations. 
  2. In addition to requiring “complete” WHOIS data, ICANN has mandated that the address, telephone, and email address be properly formatted. Therefore, beginning January 1st, Nexus must ensure we are sending this data in the proper format. RFCs defining the formatting options are here:
    1. Validate that all email addresses are in the proper format according to RFC 5322 (or its successors).
    2. Validate that telephone numbers are in the proper format according to the ITU-T E.164 notation for international telephone numbers (or its equivalents or successors).
    3. Validate that postal addresses are in a proper format for the applicable country or territory as defined in Universal Postal Union (UPU) addressing format templates, the S42 address templates (as they may be updated) or other standard formats.
  3. ICANN has requested that Registrars verify the Registrant email address associated with generic Top Level domains new domain name registrations. Because of this, the following process for addressing this verification will occur:
    1. Beginning January 1st, all gTLD new registrations processed through us will be subject to email verification. Specifically, we will be focused on verifying the Registrant email address.
    2. When a new domain registration is received, The registrar will send an email on Nexus' behalf to the Registrant email address.
    3. The Registrant that they must verify their email address within 15 calendar days of the domain name registration.
    4. If they click the link within this email, the Registrar will consider the Registrant as verified (future registrations from this Registrant will not require further verification)
    5. If the Registrant does not verify themselves within the 15 calendar day window, the Registrar will overtake the DNS of the domain name and post a page on this site listing instructions on how the name can be verified and, as a result, the DNS returned to the previous settings (i.e. their site goes back online).
    6. Once a Registrant contact has completed the verification process, all future new registrations using that same Registrant contact information will be considered verified and will not be subject to the verification process.
  4. ICANN has mandated that Registrars also utilize the above verification process when a domain name Registrant edits their First Name, Last Name, or email address information. As a result, the Registrar will manage this modification process on behalf of Nexus as follows:
    1. Beginning January 1st, the Registrar will utilize the verification procedure if an edit is made to the following Registrant fields:
      1. Registrant First Name
      2. Registrant Last name
      3. Registrant Email Address
    2. The Registrar will send a white labeled email to the Registrant new email address stating that we recognize they have modified their Registrant First Name, Last Name, or email address information and we are requesting they verify themselves by clicking on the link in the email.
    3. If they click on the link in the email within 15 calendar days, the Registrar will accept the Contact as verified. The Registrant is then considered “verified” and will require no further verification.
    4. If they do not click on the link within 15 calendar days, then the Registrar will overtake the DNS of the domain name associated with that specific Registrant contact. NOTE: If the Account Information is modified and not verified within the 15 day verification window, then all domain names associated with this Contact will be be suspended.
    5. The Registrar will post a page on the domain listing instructions on how the domain(s) can be verified and, as a result, the DNS returned to the previous settings (i.e. their site(s) goes back online).
    6. Once a Registrant contact has completed the verification process, all future domain names that are updated to this same contact information will not be subject to the verification process.

If you have any questions, please contact Support

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