Frequently Asked Questions

It could be a couple of things.

First - if you've JUST repointed your Server name to the server, you need to give it some time. DNS update propagation can take up to 72 hours to update all the end points of the domain heirarchy.

Second - Make sure you're using the right name servers. Nexus maintains multiple DNS servers on separate subnets (as required under RFC 882 and RFC 883) for proper domain resolution. Virtual and Physical servers are added to DNS servers at the time they are provisioned based on the names you have identified to us. This is automatically configured for you when your site is added, and identified to you in your welcome email.

If you have misplaced your welcome email, the following name servers can be used as a starting point:

Dedicated and Virtual Server Customers