Frequently Asked Questions

About a week before your current billing period comes due, our billing system will send you a billing notification email. That email details the upcoming charges for the next billing period. It also provides a link to your payment portal, where you can initiate payment of your balance through our online payment processor, Internet$ecure.

Please remember that payment is due by the start of your next billing period. Failure to provide payment will result in your site being made unavailable, and 72 hours after your hosting expires the site will be removed from the server.  

Once your site is removed from a server, there is a charge to recover it.  The current charge is outlined in your expiration notice, which you will receive each day during the grace period.