Frequently Asked Questions

How do I connect my Outlook 2007/2010 Desktop to Hosted Exchange via PRF file?
Last Updated 6 years ago

Once the DNS entries for AutoDiscover have been applied to your DNS servers by Nexus' support staff, or your own hosting company, if you host your DNS elsewhere, and you know them to be resolving properly, you can begin configuration of your desktop client.

Though we encourage customers to use Autodiscover to set up Outlook, some customers may prefer to download and run a personalized PRF file.

To locate the customized PRF file, each user will need to log into the User Control Panel, using their email address and password.

  1. If you are running Outlook, be sure to close it. After closing Outlook, press Ctrl + Alt + Delete and launch your Windows Task Manager. If you see outlook.exe in the list, select it and click theEnd Task button. This ensures that Outlook is not running, since sometimes third-party Outlook plug-ins do not shut down properly.

  2. Log into the User Control Panel, using your email address and password. 

  3. Click the Download Your Outlook Profile link. This link is roughly 1/2 way down the menu system. 

  4. Click the Save button and save the file to your C: drive. Do not attempt to process the PRF file as it downloads - you want to be sure you have a full PRF file downloaded before importing it into Outlook. 

  5. Click the Windows Start button, and select Run.

  6. Type the following in the command line: 

            outlook.exe /importPRF c:\<username>.prf

            You will need to replace "c:\<username>.prf" with the exact path and name of the .prf file you downloaded above.   

  7. Click the OK button.

  8. Outlook will launch automatically. You may encounter a warning popup window. Click the Yes button. (Running the PRF configuration file will not delete any of your existing email or your profiles.)

  9. When prompted, enter your username and password, as provided by your administrator. Your username can be obtained from the User Control Panel. You may need to enter your username and password more than once throughout this process, as Outlook sets up your mailbox for the first time.

  10. Click the OK button. You will now have full access to your mailbox through Outlook. Though you’ll be prompted twice for your email address and password information during this initial setup, future logins should only require you to enter than information one time.

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